Not only in warehouses, call centers are intelligent machines managing humans but they’re managing software developers, monitoring their clicks and scrolls and docking their pay if they work too slowly. Thus making work more stressful, grueling, and demanding.
AI can detect patterns, inefficiencies that a human manager never would — a long coffee break, chit-chat with a colleague would be noticed and reported, but at the end of the day would ensure a few more packages delivered or a few more tasks done.
However, for employees, what looks like inefficiencies to an algorithm were their last reserves of respite and autonomy, and as these little breaks and minor freedoms get optimized out, their jobs are becoming more intense, stressful, and dangerous.
Over the last several months, Verge has spoken with more than 20 workers in six countries. For many of them, their greatest fear isn’t that robots might come for their jobs: it’s that robots have already become their boss.
Read more at: Verge