Customer Support Adviser, 1st/2nd Line Support

Customer Support Adviser, 1st/2nd Line Support
(£18,000-£20,000 + £6,000 shift allowance for the unsociable hours 14:30-23:00)

One of Leicester’s leading producers of bespoke software to a global market has opened a new 1st/2nd line support role within their growing organisation. Within this role you be at the forefront of the organisation and customer support team which provide the highest-level customer service. Work hours would be 14:30-23:00
This opportunity is ideal for someone looking to break into the IT industry and set the foundations to an exciting career. Within this support position you would be the first point of contact for all customer enquiries, responsible for providing telephone and remote desktop support to many corporate clients. You should have good technical skills and the ability to communicate complex solutions in a coherent and articulate manner.

The Role:
- Processing Support requests (calls/emails/voicemails)
- Customer support live chat
- Issue resolution for customer cases
- Maintaining customer communication and ensuring case closure
- Assess case priorities
- Understand Networking and network stability
- To uphold an excellent knowledge and understanding of their bespoke software, products and services
- WORK HOURS 14:30-23:00

Requirements:
- 6-12 months+ in a similar role
- Clear communication
- Technical understanding with the ability to explain technical resolutions to users of all technical abilities
- Problem solving
- Desirable: Salesforce CRM, Operating systems knowledge (windows 7/8/10 & Mac OS)

The Offer:
- £18,000-£20,000 + £6,000 shift allowance for the unsociable hours
- Strong benefit scheme
- Excellent team environment
- Strong career pathway

This is an amazing opportunity paying a above market salary for a support adviser.

If interested send me your C.V now as opportunities like this are not around for long!


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