Infrastructure Analyst

Location: Solihull
Job Type: Permanent
Discipline: Infrastructure and Support
Reference: IAT30403
Salary: £30000 - £35000 per annum, Benefits: Excellent
Infrastructure Analyst

One of the West Midlands fastest growing companies are looking to grow their internet support team . Your role will be to support both the internal IT infrastructure and hosted platform. You will also be resolving internal and external customer, day to day network support issues, through call tracking, communication and escalation where appropriate. The incumbent will use their broad knowledge of IT Infrastructure systems (Server OS, Desktop OS, Client devices, LAN technologies, WAN technologies, Virtualisation technologies and Remote Access technologies) to troubleshoot and resolve issues in a timely manner or re-direct to the appropriate person as required.

The ideal person will have strong Knowledge of the following
• VMware / Azure
• Networking Technologies, including VLANs and Routing
• Windows Operating Systems
• Microsoft SQL Server
• Microsoft Exchange & Office 365
• Active Directory, AB2019 DNS and TCPIP

Good knowledge of the IS infrastructure (hardware, databases, client devices, operating systems, directory services). Good technical understanding of Desktop OS, Server OS, Remote Working methods and their relationships with other systems.

Excellent communication and literacy skills

Dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems

Has a systematic, disciplined and analytical approach to all work undertaken. Is able to plan, schedule and monitor own work within a limited time horizon, using effectively applicable methods, procedures, tools, equipment and standards.

Demonstrates effective oral and written communication

Is technically aware of relationships between Networking and all other IT infrastructure technologies. Has a broad understanding of Infrastructure technologies and will be the first point of technical contact for the other teams for day to day support issues.

Will work closely with the IT manager. Sign-off for high-impact activities must be gained from the Technical Architect.

Is able to perform a broad range of intermediate activities in a wide variety of contexts. Has good knowledge of network/system technologies and good commercial knowledge helps them to make informed and tactical decisions to minimise the impact of any decisions or actions that they recommend.

In return you will get

Free healthcare and death in service benefit.
The company will contribute half (up to £350 per annum) towards individual gym membership
Discretionary bonus scheme.
Holidays at this level are a minimum of 20 days plus 8 Bank holidays.
Holidays will increase with service to 25 days.
The company will match employee contributions into the approved pension scheme to a maximum of 5% of salary after twelve months service.

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.