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Application/Software Support Analyst - Must have experience of Software & Application Support
A new role for a company that have been around since 1999 and have developed through the years to become one of most unique and exciting businesses around. Their supportive environment and excellent work/life balance makes this is an opportunity not to be missed!
Skills required:
- 2 or more years commercial experience within Application support & Software support
- Knowledge of debugging tools
- Strong IT knowledge and overall exposure
- Can communicate with non technical and technical colleagues/clients
- Excellent time management skills
- Be able to think on your feet
- Strong analytical skills
Responsibilities:
- Escalate issues effectively to the relevant departments within the business
- Provide remote support to desktop, server and mobile applications
- Assist with updating day to day management of the Software platform
- Update tickets where appropriate
- Deal with incoming customer support requests
Benefits:
- Private medical scheme
- Bonus scheme
- 25 days holiday + Bank holidays
- Modern offices
- Training & development throughout the role
- Regular salary reviews
Interviews taking place virtually, apply today!
When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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Application/Software Support Analyst - August 2020
| Location: | Royal Leamington Spa |
| Job Type: | Permanent |
| Discipline: | Infrastructure and Support |
| Reference: | JL145 |
A new role for a company that have been around since 1999 and have developed through the years to become one of most unique and exciting businesses around. Their supportive environment and excellent work/life balance makes this is an opportunity not to be missed!
Skills required:
- 2 or more years commercial experience within Application support & Software support
- Knowledge of debugging tools
- Strong IT knowledge and overall exposure
- Can communicate with non technical and technical colleagues/clients
- Excellent time management skills
- Be able to think on your feet
- Strong analytical skills
Responsibilities:
- Escalate issues effectively to the relevant departments within the business
- Provide remote support to desktop, server and mobile applications
- Assist with updating day to day management of the Software platform
- Update tickets where appropriate
- Deal with incoming customer support requests
Benefits:
- Private medical scheme
- Bonus scheme
- 25 days holiday + Bank holidays
- Modern offices
- Training & development throughout the role
- Regular salary reviews
Interviews taking place virtually, apply today!
When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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