2nd Line Support Engineer

Location: Wolverhampton
Job Type: Permanent
Discipline: Infrastructure and Support
Reference: JB28
Are you an 2nd Line Support Engineer with experience supporting an internal infrastructure? Have you worked for a corporate company, supporting internal users before? Then Colossus Associates may have the role for you!

Role Overview:

This is an opportunity to join our clients IT department as an 2nd Line Support Engineer. In this role you will enjoy working in a fast-paced environment with new hardware and software technologies based in the Wolverhampton area.

Duties and responsibilities:

• Working with the server environment and dealing with any problems that occur
• Improving the system and drive security
• Powershell scripting – ‘writing’ and debugging. Having a fundamental understanding coupled with the ability to use google/stackoverflow effectively.
• Reducing the service risk, increase resilience or improve performance working to reduce long term issues with problem management
• Follow core processes and procedures such as change control and incident logging About You Skills Required
• Amazing problem-solving ability
• To be able to install maintain, configure, operate and where applicable discontinue operating systems within scope of expertise
• Ability to install, maintain, configure and resolve issues with key applications such as backup suites, archive facilities and distribution software
• Experience in both on premise and cloud infrastructure
• In depth knowledge of security facilities (hardware, firmware and software) and their ongoing maintenance
• Understanding of the technical interlinks between various service components
• Good verbal and written communication skills are a must.

Desired Skills:

MDT/WAIK deployment and task sequence development/management
Any experience of Citrix, vSphere, VEEAM, Zerto, Dell (Storage/Network/Servers), Broadsoft, QNAP, Cisco or FortiNet equipment
Any experience in enterprise or managed services.

Hours:

9-5 Mon-Fri with a Saturday shift (0800-1300) every fourth Saturday once they are up to speed. The Saturday is paid as overtime at double time.



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