2nd Line Support Engineer

Location: Wolverhampton
Job Type: Permanent
Discipline: Infrastructure and Support
Reference: JB28
Are you an 2nd Line Support Engineer with experience supporting an internal infrastructure? Have you worked for a corporate company, supporting internal users before? Then Colossus Associates may have the role for you!

Role Overview:

This is an opportunity to join our clients IT department as an 2nd Line Support Engineer. In this role you will enjoy working in a fast-paced environment with new hardware and software technologies based in the Wolverhampton area.

Duties and responsibilities:

• Working with the server environment and dealing with any problems that occur
• Improving the system and drive security
• Powershell scripting – ‘writing’ and debugging. Having a fundamental understanding coupled with the ability to use google/stackoverflow effectively.
• Reducing the service risk, increase resilience or improve performance working to reduce long term issues with problem management
• Follow core processes and procedures such as change control and incident logging About You Skills Required
• Amazing problem-solving ability
• To be able to install maintain, configure, operate and where applicable discontinue operating systems within scope of expertise
• Ability to install, maintain, configure and resolve issues with key applications such as backup suites, archive facilities and distribution software
• Experience in both on premise and cloud infrastructure
• In depth knowledge of security facilities (hardware, firmware and software) and their ongoing maintenance
• Understanding of the technical interlinks between various service components
• Good verbal and written communication skills are a must.

Desired Skills:

MDT/WAIK deployment and task sequence development/management
Any experience of Citrix, vSphere, VEEAM, Zerto, Dell (Storage/Network/Servers), Broadsoft, QNAP, Cisco or FortiNet equipment
Any experience in enterprise or managed services.


9-5 Mon-Fri with a Saturday shift (0800-1300) every fourth Saturday once they are up to speed. The Saturday is paid as overtime at double time.

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.