IT Support - 2nd Line

Location: Tamworth
Job Type: Permanent
Discipline: Infrastructure and Support
Reference: JL168
A brilliant 2nd line IT support opportunity has become available to join one of the UK's leaders in their market. They are looking for an IT Support Engineer to join the team ASAP. This is the ideal position for someone who really wants to help make a difference through supporting key IT infrastructure and a user base.

The ideal candidate will be a well rounded technical individual that has good experience with SQL, Microsoft office and Microsoft Windows.

You will be responsible for the management/co-ordination of all assigned calls and tickets throughout the support and remediation lifecycle including providing the customer with timely and accurate updates. as well as providing customers with product advice and guidance.


- You will be managing escalations according to their requirement and need
- Good commercial experience with SQL on MS SQL Servers
- Have strong SQL Skills
- Admin/Infrastructure experience
- Excellent communication
- Support and ticket management experience


- Fully remote currently
- Specific training & Development programme for each individual
- 25 days holiday + Bank Holidays
- Great company culture and ethos
- Ability to progress into more senior roles

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.