Technical Support

Location: Sutton Coldfield
Job Type: Permanent
Discipline: Infrastructure and Support
Reference: IAT30443
One of the West Midlands best kept secrets is looking to grow their team again. They are looking for 2 Software Technical Support / Technical Implementation people to work in the fast moving team

Your role

* Provide support to customers concerning the configuration and operation of the companies products
* The maintenance of good working relationships with customers
* Record and maintain accurate support tickets
* Proactively manage outstanding support tickets
* Assist with testing of new software releases
* Provision of support to customers to standards & operational guidelines as required by the Support Manager
* Identification and replication of software problems and where appropriate, the provision of an interim solution to the problem
* Organisation, preparation and dispatch of products and the associated documentation to customers.
* Identification and replication of software problems and where appropriate, provide an interim solution to the problem
* Setup and maintenance of remote customer support facilities
* Maintenance and update of customer problems following a software release
* Maintain and improve knowledge of software products
* Management of managed servers and services
* Configuration/support of supported hardware

The ideal person will have the following
* 2 years solid software support experience working for a software house
* Excellent communication skills face to face, written and over the
* Driver - you will have a company car as part of the role
* Experience of working with Servers and IT Infrastructure
* Solid MS SQL is a real advantage

In return you will be offered an excellent role with great training and career progression

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.