Software Implementation Engineer

Location: Solihull
Job Type: Permanent
Discipline: Infrastructure and Support
Reference: HMC5
Established software house seeking a Software Implementation Engineer to join a dedicated team in providing technical support to clients pre/post implementation of the product, troubleshooting technical/user issues and cover system configuration, documentation and testing. The ideal candidate will be able to develop strong relationships with both new and existing clients.

Role and Responsibilities:

- Provide product and technical support for end users and colleagues, with world class remote customer support.

- Manage assigned issues as well as collaborating with the operations team.

- Liaise with other technical teams to assist in resolution of issues with products and customer issues.

Essential:

- IT background

- Ability to effectively communicate complex issues in a simple way.

- Ability to prioritise and execute tasks in a high pressure environment

- Highly logical with attention to detail.

Desirable:

- Experience in a similar role

- Proficiency in Microsoft SQL server and SQL database interrogation.

Benefits:

- 37.5 hour working week with 3pm finish on Fridays

- Flexible working with home working up to 2 days if required

- 25 days annual leave & extra holiday on your birthday

- Company pension scheme/Life assurance

- Smart Casual dress code

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.