Support Analyst

Location: Sutton Coldfield
Job Type: Permanent
Discipline: Infrastructure and Support
Reference: OLS2
Salary: £18000 - £21000 per annum, Benefits: Excellent
Amazing opportunity to work for one of the most established and recommended software suppliers, with excellent benefits alongside. Recognised for their high-quality standards, you will work within a small leading support team, providing superior customer support.

The ideal candidate will be highly motivated and dedicated, ensuring all service standards and client demands are met.

Responsibilities
- Being confident handling difficult or complex customer issues
- Handling product releases and enhancements for your clients
- Excellent communication with your team members
- Providing relevant product information and advice to customers
- Contributing to the attainment of internal and external KPI and SLA compliance
- Responsible for managing/coordinating assigned calls and tickets

Key Skills & Experience
Essential
- Proficient in Microsoft Windows (XP, 20xx, Windows 7 & Windows 8) Microsoft Office (Word, PowerPoint, Excel)
- The ability to deliver to tight schedules
- Experience in support
- The ability to be innovative exploring new ideas
- Excellent written and verbal skills
- Fantastic client facing skills and experience

Desired
- Graduate within the IT sector, or similar support / account management role
- Basic SQL and C# skills
- ITIL experience
- Relationship management / account reviews
- Familiar with fleet, leasing and software with experience working within the fleet industry

Benefits
- Salary sacrifice scheme, including company a car and cycle to work scheme
- Company funded events
- 25 days annual leave, which increases with length of service
- Flexible working opportunities
- Great pension scheme
- Free on site parking

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.