An office-based role for a largely successful FinTech company based in Birmingham which work with several prestigious global brands within a lucrative sector and offer brilliant benefits.
They are looking for a confident 1st Line Desktop support with excellent communication skills and the ability to troubleshoot IT related problems.
In return, our client offers a brilliant benefits package including a competitive salary, contributory pension, holiday package and private healthcare.
Responsibilities: - Receive, log and manage calls from clients and internal staff via telephone, email and Jira - Maintain an asset database as well as tracking any differences to the system at all times - 1st Line and 2nd line Desktop Support - troubleshooting of IT related problems - Ensure the maintenance of high customer service levels at all times - Provide specific stats for the weekly service desk report - Have basic active directory knowledge - Be able to create user accounts, reset passwords etc - Log calls in Jira accurately
Desirable skills: - Experience of JIRA - Experience of ITIL - Incident Management experience - managing incidents
Benefits: - Contributory pension - Life assurance - Training & certifications - Private healthcare - Social Events
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