Desktop Support

Birmingham 19K - 23K Permanent

An office-based role for a largely successful FinTech company based in Birmingham which work with several prestigious global brands within a lucrative sector and offer brilliant benefits.

They are looking for a confident 1st Line Desktop support with excellent communication skills and the ability to troubleshoot IT related problems.

In return, our client offers a brilliant benefits package including a competitive salary, contributory pension, holiday package and private healthcare.

Responsibilities:
- Receive, log and manage calls from clients and internal staff via telephone, email and Jira
- Maintain an asset database as well as tracking any differences to the system at all times
- 1st Line and 2nd line Desktop Support - troubleshooting of IT related problems
- Ensure the maintenance of high customer service levels at all times
- Provide specific stats for the weekly service desk report
- Have basic active directory knowledge
- Be able to create user accounts, reset passwords etc
- Log calls in Jira accurately

Desirable skills:
- Experience of JIRA
- Experience of ITIL
- Incident Management experience - managing incidents

Benefits:
- Contributory pension
- Life assurance
- Training & certifications
- Private healthcare
- Social Events

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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