Operations Director

Birmingham 60K - 80K Permanent

Operations Director - Software , Project Management, Pre Post Sales, Infrastructure, Cloud

This is a part remote role but you will be required to work in the office 2/3 days per week

Job Overview

Due to an internal promotion this company are looking to recruit an Operations Director to work with the existing team . The successful
candidate will report to and work alongside the Managing Director in a team of three Executive Directors

The Operations Director will be commercially focused, with an IT background and experience of the management of day-to-day operations in a customer focused role, preferably, but not exclusively, within the technological sector.

The role

Your job will be split between technology (30%), operations (50%) and commercial (20%)
* Responsible for the server and storage hardware management team
* Working with a busy IT Helpdesk.

* Helping to develop software products to meet strategic and commercial objectives.
* Responsible for implementation and support functions through product specialist and technical services teams.
* Project management and process improvement.
* In conjunction with the Managing Director and Senior Management team, Strategy development and business planning.
* Primary point of escalation with all customers.

* Production and review of all sales contracts.
* Support the Managing Director in negotiating new contracts and existing contract extensions.
* Approval of sales quotations, before final Managing Director review.
* Ensure robust cost management with third party suppliers.

The ideal person
* Currently holding an Operations Manager role or similar working in a technology software house
* Experience of Cloud Migration project management
* 10 + years commercial experience
* Solid people management experience and people skills
* Organised with ability to prioritise and manage time effectively.
* Good analytical and effective decision-making skills.
* Ability to communicate clearly and present information effectively.
* Excellent face to face client skills
* Strong negotiator with ability to demonstrate a persuasive case.
* Ability to ‘challenge the norm’ effectively.
* Effective project management skills.
* Strong leadership and people management skills.

Personal Characteristics
* Good commercial awareness.
* Positive supportive attitude.
* Focused on continuous improvement and first-class service delivery.
* Determined and hardworking.
* Accessible and approachable.
* Not afraid to be hands on and lead from the front.
* Honest and reliable.

They are offing an amazing package in this small but very successful company. Send me your CV asap for a chat about the role.

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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