IT Support Engineer

Sutton Coldfield 23K - 28K Permanent

We are looking for a driven remote working IT Support Engineer to join our prestigious client working a permanent role within the company. As the IT Support Engineer, you will be tasked with the configuration, installation and maintenance of all hardware and software issues across the business, providing service desk support to 100+ users. You will be involved with the planning and delivery of various projects and improvements within IT and will be responsible for ensuring that issues are resolved on a 1st-time fix or escalated when needed.

Key Skills

. Windows 10
. Windows Server
. Active Directory & Group policy
. Software builds & installs
. Working within a call logging system


. Provide 1st & 2nd line IT Support remotely and onsite to 100+ users
. Be comfortable supporting users and resolving issues remotely over the phone, as well as desk-side when needed.
. Ensure that users’ expectations are managed throughout the whole process and that they are kept in the loop with any escalations.
. Ensure that you keep up with technology advancements and changes in systems and technologies, to ensure you can provide the most current resolutions and recommendations.
. Take part in projects across the business and shadow the more senior IT personnel to further your knowledge


. Exchange
. Networking

Personal Attributes

. Must have excellent customer service skills
. Ability to multi-task and respond promptly to support queries

If this role interest you, please contact us immediately.

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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