Senior IT Technician

Birmingham 32K - 38K Permanent

An exciting opportunity to work with a largely successful FinTech company based in Birmingham which work with several prestigious global brands within a lucrative sector and offer a hybrid work balance and brilliant benefits.

They are looking for a confident IT Technician who will take responsibility for 1st/2nd Line support while working across network infrastructure and private cloud services.

The ideal candidate will have proven commercial experience working with Office 365 and VMware and equally strong experience diagnosing and resolving software and hardware incidents, including operating systems.

In return, our client offers a brilliant benefits package including a competitive salary, flexible hybrid working, contributory pension, holiday package and private healthcare.

Responsibilities:
- Managing the Internal IT Infrastructure and Private Cloud software
- Managing a team of IT Technicians
- Working as Technical Lead on upcoming projects and client work
- Working alongside the IT Manager to implement automation where possible to improve productivity and efficiency
- Provide 3rd Line support to clients both internally and externally
- Diagnosing and resolving software and hardware incidents

Skills requirements:
- Excellent knowledge of Microsoft Windows 10 and Office 365
- Good understanding of VMware, Cloud and Internet Technologies
- Experience using Active Directory
- Ability to work in a team-orientated environment
- Strong knowledge of troubleshooting principles, methodologies, and issue resolution techniques

Essential experience and knowledge:
- VMWare
- Microsoft Windows 10
- Server 2012 R2 and above
- SQL Server 2012 and above
- Office 365 administration
- Active Directory, Group Policy, DNS
- Public Cloud Services such as AWS and Azure
- Anti-virus Technologies
- PowerShell
- Troubleshooting principles, methodologies and issue resolution techniques
- Mentoring junior members of the team
- Excellent written and verbal communication skills
- Ability to work in a team-oriented, collaborative environment

Benefits:
- Flexible remote working
- Competitive salary
- Contributory pension scheme
- Private healthcare
- Gym membership
- Employee Assistance Programme
- Annual bonus

This is a hybrid role with office-based attendance at least once per week.

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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