IT Support Analyst

Sutton Coldfield 18K - 22K Permanent

IT Support Analyst

We are looking for a driven remote working IT Support Analyst to join our prestigious client working a permanent role within the company. As the IT Support Analyst, you will be tasked with providing our clients valued customers with high quality technical support, advice and guidance relating to their comprehensive range of products and services. You will be involved with the planning and delivery of various projects and improvements within IT.

Required Skills

. Strong customer service ethic and sense of urgency.

. Applicants should have good IT skills including experience of, Microsoft Windows (XP, 20xx, Windows 7 & Windows 8), Microsoft Office (Word, Excel, PowerPoint).

. Ability to deliver and coordinate to tight deadlines.

. Organisation skills / collaboration / communication / interpersonal skills.

. Excellent client facing skills and experience to ensure relationships are kept strong.

. Experience in support / helpdesks.

. Excellent verbal and written communication skills at all business levels.

. Problem Solving skills / Willingness to learn, explore ideas and innovate.

Desirable Skills

. Relationship Management / Account Reviews.

. Basic SQL & C# skills.

. ITIL experience.

If you are interested, please apply immediately, with your CV attached.

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.

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