Project Consultant

Sutton Coldfield 38K - 45K Permanent

We are looking for an Implementation Project Consultant to join one of our clients in the Birmingham area. As a certified Microsoft GOLD® development partner, our clients use the latest technology to provide customers with greater integration, control and automation.

The Implementation Services Team consists of Project Managers, Project Consultants and Product Trainers. The Implementation Services function is responsible for providing software implementations to a high standard within agreed timescales, budget and scope.

The Implementation Services team is responsible for managing customer projects from contract signature through to go live, as well as some internal business change projects. The team also support live customers, with the addition of additional modules, refresher training and report/export consultancy.

Responsibilities

. Understand the customer’s system requirements to enable Jaama’s software systems to be appropriately configured and successfully implemented.
. Actively carrying out the majority of a system implementation and configuration for customers.
. Training users (both super users and day to day system users) in the product, as it has been configured for them.
. Engage with all levels of internal / external stakeholders using agreed and known communication standards.
. Ensure the project scope is well defined and deliverables are clear and unambiguous.
. Accurately record time for all consultancy work as part of projects.
. Provide technical / functional documentation in agreed formats, for internal and external customers.
. Record and report Actions and Notes from consultancy/training sessions to associated Project Manager.
. Work with Product Trainers to improve training process and documentation.
. Problem Solving – working with customer issues to achieve a viable solution, either with or without change to the Key2 product.
. Report Writing – using the standard Key2 reporting tools and advanced SQL reporting functionality.
. Identify opportunities for increasing customer satisfaction.
. Travel to/from customer site, mainly UK mainland and potentially further afield, when required as remote delivery is not a valid option or against customer preference.

Skills & Experience.

Essential
. Experience in delivering consultancy or system configuration.
. Experience in delivering end user system training.
. Experience in customer business process analysis and requirements gathering.
. Experience in delivering package software implementation projects – including configuration of systems.
. Excellent client facing skills and experience to maintain strong relationships.
. Excellent verbal and written communication skills at all business levels.
. The ability to have a strong impact and influence key decisions and decision makers.
. Have a full clean driving license.

Company Benefits

. 25 Days Annual Leave
. Salary Sacrifice Scheme (Company Car & Cycle to Work Schemes)
. Company Pension Scheme
. Company Funded Events

If you are interested in this role please send a copy of your up-to-date CV immediately.

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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