A fantastic opportunity to work with a growing FinTech company based in Wolverhampton which are undergoing an incredible transition. They are a well-established company which work with several industry-leading brands and offer a good benefits package.
They are looking for a confident Network Engineer with experience working across cloud-based voice communications platforms and will be responsible for supporting the critical business as usual (BAU) operations.
The ideal candidate will have proven commercial experience supporting network infrastructure and administrating a mixture of on-premises and cloud-based Contact Centre as a Service (CCaaS) solutions.
In return, our client offers a good benefits package including a competitive salary, life insurance, medical cash plan up to 4x salary, mental health support and more.
Responsibilities: - Manage voice solution configuration and support for clients - Identify, diagnose, and resolve/escalate technical problems related to network voice communication failure using VoIP hardware and software. - Support the Network Services team in DR and BCP Test Verification of systems - Ensuring all infrastructure services are managed and supported effectively
Skill requirements: - At least 12 months experience supporting on-premises and cloud voice technologies - At least 12 months experience with VoIP and related network switch configurations - Strong experience supporting enterprise level infrastructures and networks, routing and switching utilising Cisco technology
Desirable skills: - Intermediate knowledge of configuration of voice platforms such as IVRs, Cisco CUBE, PUBX - Good knowledge of best practice voice configurations, security, and custom call flows - Experience working in a financial services organisation
Benefits: - Discretionary bonus (15%) - 28-day holiday package + Bank Holidays - Contributory pension (8% employer 5% employee) - Life assurance (4x salary) plus Group Income Protection - Access to Private Medical Insurance and Medical Cash Plan - Employee discounts - Mental health support - Clear career progression path
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