Service Delivery Manager

London 57K - 70K Permanent

In order to be a successful candidate, this position will require you to have some exposure to the financial sector, ideally in your latest role.

The role - The person in this role will be responsible for ensuring delivery of a resilient business as usual service for various clients.
The chosen candidate will need to be able to commute once per week (ideally to the office)

The role:
*Define and drive the delivery of IT platform services to achieve the required SLA targets.
*Develop and implement a scalable service delivery model, in collaboration with delivery teams.
*Generate and present management reporting
*Identify and drive service improvements to enhance the client experience
*Manage change activities to ensure platform stability and supportability.

Experience:
*Understanding of the key processes within the Financial Services Industry
*Demonstrable experience in a client facing role
*Working experience within the Financial Services Industry is ideal
*Educated to A-Level standard or higher, or equivalent


Benefits:
*25 days holiday + Bank holidays
*Private Medical insurance
*Life Assurance (4x salary)
*Paid training & Qualifications
*Flexible working hours
*Remote working (once per week in the office ideally)




When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
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